Insights

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett. Hansen-Rice, Inc. did things differently. We completed the two-stage auditing process and achieved ISO 9001:2015 in eight months, far ahead of the expected schedule. How did we do it? This article discusses quality management systems and certification. It shows that, beyond a certificate, how you implement a quality management system matters.

As HRI passed its ISO 9001 Stage 1 Audit in December 2024, we reflected on our quality assurance journey. Like every success story worth sharing, it began with a clear objective, strong commitment from company leadership, and internal champions to push it over the finish line. HRI’s objective was (and is) to operate at the top of industry standards—at a minimum, to hold ourselves accountable to the same level of quality that many of our clients achieved in their facilities.