Insights

How does certification to three ISO standards protect a mission-critical facility project? For Hansen-Rice, Inc. (HRI) clients, it means every project operates within one audited, integrated management system, the Assured Delivery Program (ADP™), rather than a collection of separate programs and individual judgment calls. This article explores what ISO standards are and why meeting them ensures assured delivery for capital project owners.

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett. Hansen-Rice, Inc. did things differently. We completed the two-stage auditing process and achieved ISO 9001:2015 in eight months, far ahead of the expected schedule. How did we do it? This article discusses quality management systems and certification. It shows that, beyond a certificate, how you implement a quality management system matters.

[Following this article, in July 2025, HRI's Assured Delivery Program and processes achieved certification to ISO 9001:2015. see https://hansen-rice.com/insights/implementing-a-quality-management-system] As HRI passed its ISO 9001 Stage 1 Audit in December 2024, we reflected on our quality assurance journey. Like every success story worth sharing, it began with a clear objective, strong commitment from company leadership, and internal champions to push it over the finish line. HRI’s objective was (and is) to operate at the top of industry standards—at a minimum, to hold ourselves accountable to the same level of quality that many of our clients achieved in their facilities.